Sales, Packaging, and Shipping Guidelines

What is my payout percentage from sales?  After merchant services and processing fees the artist receives 80% of the sale. 20% goes to and a crowdfund for Philadelphia Interactive Museum of Contemporary Art- an initiative to unite and centralize the community arts resources in the tri-state area.

When do I start packaging my artwork? To begin, make sure your work is signed and/or accompanied by a certificate of authenticity; also make sure your work is ready to hang or mount. Start gathering packing materials as soon as you are notified that you’ve sold a work.  If your work is unique and you need help deciding how long it will take to pack, please contact us via email at or by phone at 215-515-3919 during business hours 9am-5pm Monday to Friday.

What Packaging materials do I use? First, wrap the item in acid-free, archival tissue paper or glassine. Surfaces that directly touch your artwork may need to be of archival quality such as acid free paper or acid free tape. Then package with any combination or individual use of the following materials as you deem necessary,  bubble wrap, high quality packing tape, foam core or cardboard, mailing tube, carboard box, PVC sheets or tubes, plywood, masonite, and lumber. If you’re concerned about spending money on quality packing supplies, always bear in mind that buying cheap packing materials could end up costing you more if your artwork gets damaged. Do not use items that will leave marks on your work such as newspaper or items that do not provide secured cushioning such as packing peanuts or tissue paper. Some key things to remember: you do not want the item to bend, open, dent, scratch, or break.

How do I package a painting? Always make certain that your painting is completely dry before packaging it for shipment. Sometimes paint can appear dry when it’s not. Since drying time depends on such factors as the type and brand of paint, the drying mediums used (if any), the paint colors, etc., you must research the correct drying time for the specific supplies you’ve used. All artworks that are 48 inches or above on any one side must be sent in a wood crate. Small to medium paintings can be bubble wrapped, protected with foam core or cardboard on the front and back, and then placed in a dent-proof box for mailing. For example, an 18” x 24” unframed painting may be securely wrapped in bubble wrap (and other protective materials) and placed in a sturdy cardboard box, and taped.

How do I package flat works like prints and drawings? First, wrap the item in acid-free, archival tissue paper or glassine. Surfaces that directly touch your artwork may need to be of archival quality such as acid free paper or acid free tape. Then place the flat work between two sheets of foam core, cardboard, or other stiff packing material. If the re-enforced item is too big for a ready-made mailing envelope it may be necessary to construct one. See: what packing materials should I use?

How do I package a sculpture? If you have not shipped your three dimensional work before and you need help deciding how to do so, please contact us via email at or by phone at 215-515-3919 during business hours 9am-5pm Monday to Friday.

How do I pack work in a crate? Use a custom crate for artworks such as sculpture, large flat artworks, paintings larger than 48"x48", and fragile items. What you’ll need:

  • Four (4) planks of plywood (¼ to ½ inch thick depending on size and fragility of the work) for the frame
  • Two (2) plywood sheets for the front and back panels
  • Drill
  • Saw
  • 1¼ inch wood screws
  • Wood glue
  • Foam board, ½” thick 

 Step 1 – Measure your pre-wrapped artwork (wrapped according to the instructions given for your particular work), taking down the height, width, and depth of the wrapped piece. If you’re shipping a painting, use these measurements to calculate the dimensions of your plywood pieces for the frame of your crate. Keep in mind that you will add a ½” foam board lining to your crate, so accommodate for this. If you’re shipping a sculpture, make sure that the crate’s dimensions are approximately three (3) to four (4) inches larger on all sides than the sculpture itself. The extra space will be filled with bubble wrap and shredded paper.
Step 2 – Cut four pieces of plywood according to the dimensions you took in step 1 in order to build a frame with an opening that can snugly fit your wrapped work. Remember to account for the thickness of the plywood when measuring length and height, and cut accordingly. The top piece of the frame should sit on and extend over the top edges of the side pieces, as it must be easily removable. This piece will act as the crate’s lid, to be unscrewed by the collector.
Step 3 – Begin building the frame by assembling three (3) of the plywood strips together with screws and wood glue, leaving the top piece (i.e. lid) off for now. It will be screwed on after the artwork has been placed inside.
Step 4 – Line the frame with strips of foam board, securing them on with tape or glue. If using glue to line the crate with foam board, wait for it to dry before finishing the packing process.
 Step 5 – Cut two sheets of plywood to the same dimensions of the assembled frame. These will be the front and back panels of your crate.
Step 6 – Secure one sheet to the back of the frame using wood glue and screws.
Step 7 – You will then complete the packaging process by placing your artwork inside and sealing the crate around it. Lay a piece of foam board (the same size as the frame) inside the open crate, and place your pre-wrapped artwork on top. There should be no room for movement inside.
Step 8 – Cover your artwork with another layer of foam board. Place the other sheet of Masonite board on top of the frame, securing well with wood glue and screws. Do your best to ensure that the crate is air and moisture tight.
Step 9 – Clearly indicate which panel is the removable lid by writing “UNSCREW THIS SIDE ONLY” so the collector knows which panel to remove. If needed, write any instructions (using a black felt tip pen) on the crate that will help the collector easily remove the lid.
 Step 10 – Affix the shipping label to the outside and put clear tape over the label so it doesn’t get removed during shipment. Clearly mark the crate or box as “FRAGILE.”
TIP: For ease of transport, you can screw a cabinet handle to the top of the crate. The screws should be long enough so that the handle doesn’t come loose while someone is carrying the crate, but not so long that they protrude into the interior of the crate.

If at any time you need help during the packaging process, please don’t hesitate to contact us by email at or by phone at 215-515-3919 during business hours 9am-5pm Monday to Friday.

Does insure artwork for shipping damage? No, we recommend that you choose insurance through your shipping provider.

How do I sell Art?

  1. Upload your artwork at
  2. Click the Add Image Button, this will add a slot for an image.
  3. Click the Upload Button, and browse to the picture you would like to upload.
  4. Click Next, you will now be asked to fill in the title, description, as well as associate your product with a category, and provide additional product information such as dimensions, color, etc.
  5. Enter the price of your product, and select whether or not it is for sale.
  6. Review your product, if everything looks ok, click submit.
  7. You will now be prompted to share your product to Facebook.  Provide a message to share with your product and click share, or click skip to skip this step and not share to Facebook. 
  8. Congratulations, your artwork has been uploaded!

How do I price my work? Pricing your originals appropriately is critical to selling your work.  As an artist, you should always be prepared to explain how and why you have arrived at your prices. Therefore, it’s very important to adopt consistent methods. 
If you’re new to the market, the following are some basic pricing principles and methods for you to consider.
Price your art based on comparables. Set your prices similar to those of other artists with similar experience and who work in similar mediums. When comparing your works to others, consider factors such as dimensions, medium, materials, and achievements such as prizes, exhibitions, press, etc., as these will have a bearing on pricing. Also, when looking at price figures for comparison, always consider art that has sold. Keep in mind a retailer prices items at two times the cost of materials.

A common practice for new artists is to establish prices based on time, labor, and the cost of materials. Set yourself a reasonable hourly wage, multiply that by the number of hours it took to make the work and add that figure to the cost of your materials. For example, if the cost of materials is $50, your hourly rate is $20, and you spent 20 hours creating your art, then your work would be priced at ($50 x 2) + ($20 x 20) = $550.

You should also be consistent in your pricing. If you are selling one work in multiple channels, make sure its price is consistent everywhere. Similarly, be consistent about pricing works within your portfolio--for example, your larger works should be consistently priced higher than your smaller works. 

Broaden your appeal by offering works at various price points. If someone likes your work but can't afford a $3,000 painting, they will find a $500 painting more attainable, and $40 prints as a repeatable purchase. 

You can always increase your prices after you have made some sales and have factual evidence to justify a price increase. Keep records of all your sales and the prices at which you've sold works. Remember that it's much better to competitively price and sell your work now to gain exposure (increasing your prices in the future) than to have your work sit unsold.

If your artwork sells, the cost of packaging the artwork for shipping is the responsibility of the artist. The cost of packaging materials should also be factored into the price of your artwork.

How do I write an artwork description? Please take the time to write a detailed and compelling artwork description! They help collectors and curators discover new works when they’re searching for something specific, tell a buyer exactly what to expect when the artwork arrives, and they provide collectors with interesting background information about the work. 

 Art descriptions should include practical info such as:

  • What extra materials were used to create the work.
  • How many editions are there, or is this unique?
  • What type of surface the was the work created on (i.e. describe its physical texture and level of delicacy.)
  • Whether the artwork is framed or unframed, has finished or unfinished edges.
  • Recommended hanging/installation procedures.
  • Whether hanging/installation hardware is included.

 They should also include a bit of background info, such as:

  • What/who inspired the work?
  • What do you hope its viewers will feel/think?
  • Why did you choose the medium, subject matter, style?

How long will it take to receive my payout? We have a waiting period of seven days (after a work has been received by the collector) before delivering funds to the artist. This is in place in case the collector decides to return the work.

What Happens If A Collector Isn't Satisfied With Their Purchase?

If a collector receives the artwork they've purchased and they are not completely satisfied, they'll have seven days to contact to make us aware of their intent to return the work for a refund. This is why we have a waiting period of seven days (after a work has been received by the collector) before delivering funds to the artist. If the collector decides to return the work, in most cases, they're required to repackage the work and make arrangements to have it sent back to the artist.

We allow collectors to return a work as long as it's NOT a final sale item (that is, framed/matted open edition prints, limited edition works, and special collection works). We also require that the artwork be sent back in its original packaging and in the same condition as it was received to be eligible for a refund.

Return costs
We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to the artist. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyers remorse, then the collector is held responsible for return costs. If the artist provided insufficient/inaccurate information about the work, or if the artwork was damaged as a result of poor packaging, we may hold the artist responsible and deduct funds from the artists' existing account with us. 

Avoid returns! Write detailed and accurate artwork descriptions.
One of the main reasons collectors give for returning works is that they were not made aware of important details about the work within the artwork description. That's why it's extremely important that you write detailed artwork descriptions so that the collector knows exactly what to expect when they receive the work. 

I’ve made a sale! What do I do now?

1. View your orders at, if you are not logged already you will be prompted to do so.

2. Click on the orange View button for the order you would like to manage.

3. The status of your order is displayed on the top of the screen in the purple bubbles.   Once payment is received for the order, you will be required to create and print a shipping label.

4. To create a shipping label click the orange Create Shipping Label button.  A confirmation will be displayed on the top of the screen notifying you whether or not generation of the label was successful.

5. Once a confirmation for creating the label is received.  The Orange button will now display the text Print Shipping Label.  Click this button and your label will be downloaded as a .pdf file for printing.

6. The Gray Mark As Shipped button will now be orange.   After leaving your merchandise with the shipping carrier, click this button.  It will mark the order as shipped in our system and tracking information will now display for the order for both you and the buyer.

7. Once the buyer receives their merchandise, they will mark the order as received.  Once this is done payment for your product will be sent to you.

How do I estimate shipping weight? The "shipping weight" is the approximated weight of the packaged artwork. In order to provide a fairly accurate shipping weight, please factor in the weight of the physical artwork as well as the weight of the additional packaging materials (the box or crate, the tube, the foam board, etc) Using a home scale you can easily weigh yourself and secondly weigh yourself holding your item. Subtract your individual weight from the combined weight and you will have a good estimate. Don’t forget to add additional estimated weight for the packaging.

What is a Certificate of Authenticity? A Certificate of Authenticity is a signed document proving the authenticity of the work and containing details about the artwork for the collector's reference. This document needs to be on the inside of your box alongside your artwork.

 If creating your own Certificate of Authenticity make sure that it contains the following information:

1. Name of artwork 

2. Medium

3. Dimensions of artwork 

4. Limited Edition # of # (if this applies to your work), 

5. The DATE/MONTH/YEAR the artwork was purchased on

6. Your (the artist’s) hand-written signature

What are common causes of artwork damage? Painting frames that are not constructed or stretched properly can be prone to damage or warping, weather, temperature, and humidity can also affect wooden painting frames. Sculpture, glass, and pottery can easily be broken when shipped if they are not packaged properly.